Privacy policy

1. Data we collect

Depending on how you use the website, OHV may collect:

• Information you provide, such as your name, telephone number, email address, consultation needs, and messages.
• Health information you voluntarily provide so OHV can respond to your request. This may be sensitive personal data and should only be provided when necessary.
• Technical data such as IP address, device and browser type, access time, pages viewed, and cookies or similar technologies.

2. Why we process data

OHV processes data only as necessary to:

• Receive, verify, and respond to consultation, contact, or service requests.
• Operate the website, secure our systems, and prevent fraud or misuse.
• Measure performance and improve content, user experience, and service quality.
• Send marketing communications where you have consented; you may opt out at any time.
• Meet legal obligations or respond to lawful requests from competent authorities.

3. Legal basis and consent

OHV processes data with your consent or on another basis permitted by applicable law. Where consent is required, OHV will provide the necessary information before processing.

You may withdraw consent using the contact details at the bottom of the website. Withdrawal does not affect processing already lawfully performed and may prevent OHV from continuing some services.

4. Data sharing and transfers

OHV does not sell or rent personal data. Data may only be shared as necessary with:

• Hosting, technology, communications, or operational service providers subject to suitable confidentiality and data protection requirements.
• Google reCAPTCHA, used to verify that consultation form submissions are not automated. Google receives browser signals to score risk; answers you type into the form are not sent to reCAPTCHA.
• Professionals or organizations directly involved in your request where a lawful basis exists.
• Competent authorities or other parties where required by law.

5. Data retention

Data is retained for as long as necessary for the purposes above, as agreed with you, or as required by law. When it is no longer needed, it will be deleted, destroyed, or anonymized under appropriate procedures.

6. Data security

OHV uses reasonable organizational and technical measures to limit unauthorized access, use, alteration, disclosure, or loss. No electronic transmission or storage method can be guaranteed to be completely secure.

7. Your rights

Subject to applicable law, you may request notice, access, review, correction, provision, deletion, or restricted processing of your data; object to processing; withdraw consent; or make a complaint or claim where your rights are infringed. OHV may verify your identity before acting and may refuse a request where the law permits.

8. Cookies and third-party links

The website may use essential cookies and analytics tools to maintain functionality, remember choices, and understand website use. You can adjust cookies in your browser, although some features may be affected.

Google reCAPTCHA loads a script from www.google.com and www.gstatic.com to verify consultation forms. The reCAPTCHA badge may appear on the page.

The website may link to third-party sites. This policy does not govern how those parties process data.

9. Children's data

When submitting a child's data, a parent or guardian must ensure they have the authority and consent required by law. Please do not submit unnecessary health information through public forms.

10. Changes and contact

OHV may update this policy to reflect operational or legal changes. The current version and revision date will be posted here. To exercise a data right or ask a question, contact OHV using the email, telephone number, or address shown in the website footer.